Refund Policy

At Pepoint Solution, we value our clients and are committed to delivering quality services. We understand that there may be situations where refunds are necessary. This Refund Policy outlines the terms and conditions under which refunds may be granted.

1. General Refund Policy

Refunds are offered only under specific circumstances. By using our services, you agree to the terms outlined in this Refund Policy.

2. Eligibility for Refunds

Refunds may be granted under the following conditions:

• Service Non-Delivery: If the agreed-upon service has not been initiated or delivered within the specified timeframe.
• Quality Issues: If the delivered service does not match the agreed-upon specifications or standards outlined in the contract.
• Project Cancellation by Pepoint Solution: If Pepoint Solution is unable to complete a project due to unforeseen circumstances.

3. Non-Refundable Cases

Refunds will not be provided in the following scenarios:

• If the client changes the scope of the project after work has begun.
• If the client fails to provide required information, feedback, or resources necessary for project completion.
• For dissatisfaction based on subjective preferences not outlined in the initial agreement.
• For services rendered and delivered as per the contract.

4. Refund Process

To request a refund, clients must follow these steps:

1. Submit a written refund request to support@pepoint.org within 7 days of project delivery.
2. Include the following details in your request:
   • Project Name/Invoice Number
   • Reason for the refund request
   • Supporting evidence (if applicable)

Pepoint Solution will review your request and respond within 7-14 business days.

5. Refund Methods

Approved refunds will be processed using the original payment method. Depending on your bank or payment provider, it may take 5-10 business days for the refund to appear in your account.

6. Partial Refunds

In some cases, partial refunds may be issued if a portion of the project has been completed and delivered. The amount refunded will be calculated based on the percentage of work completed.

7. Changes to the Refund Policy

Pepoint Solution reserves the right to modify this Refund Policy at any time. Updates will be posted on this page, and it is your responsibility to review the policy periodically.

8. Contact Information

If you have any questions or concerns regarding our Refund Policy, please contact us:
Email: info@solution.pepoint.org
Phone: +92 325 15-222-55
Address: Welcome Road, Renala Khurd, Pakistan

We aim to ensure client satisfaction and are committed to resolving any issues professionally and efficiently. Thank you for choosing Pepoint Solution!